The extension isn't highlighting anything

• Confirm you're in a supported application

• Check that the application isn't disabled in admin settings

• Try typing something obviously sensitive: "my email is test@example.com"

• Verify the extension is logged in (click the extension icon)

Highlights appear in unexpected places

Detection is pattern-based. Sometimes a word matches a pattern without being truly sensitive. This is normal. Ignore highlights that don't apply to your situation.

Analytics seem incomplete

• Analytics update periodically, not in real-time

• Recent activity may take a few hours to appear

• Team-level data requires at least 10 active users (privacy safeguard)

A user can't log in

• Check their status in the user list

• Resend the invitation if status is "pending"

• Confirm they're using Chrome or Edge

• Have them try logging out and back in

The extension icon is grayed out

• The extension may be disabled — right-click and check settings

• The current site may not be supported

• Try refreshing the page

Need more help?

Contact your organization's BeeSensible administrator, or reach out to BeeSensible support through the dashboard.